Casihero is committed to the protection of our players and promoting responsible socialgameplay as a policy of customer care and social responsibility. We believe it is our shared responsibility with you, our customers, to ensure that you enjoy yourexperience on our Platform while remaining aware of the potential risks that can be associated with online gameplay if you don’t remain in control. We encourage you to use the responsible social gameplay tools described below available at your disposal. To ensure that you enjoy fun and affordable play, we fully support responsible social gameplayand have put measures in place to assist customers who wish to control their play. We reservethe right to activate these measures unilaterally if, in our sole discretion, we consider themnecessary.
If you think your or someone else’s computer gameplay is becoming problematic, then it may be handy to consider the self-assessment questions available Here.
If your gameplay may have had, or is at risk of having, a negative impact on your mentalhealth, finances or relationships with friends or family, we encourage you to get in touch with the following help and support organizations:
6.1. Principles of Gameplay
(a) Randomness: Remember that game round outcomes are completely random.Results cannot be predicted and are independent of past or future outcomes.
(b) Return to Player (RTP): This is the average return on the winnings and prizesover the lifetime of a slot-type game. I.e., if a slot type has an 8% advantage, then the average RTP will be 92%.
(c) Advantage: All casino-type games are designed with a slight advantage thatfavors the operator.
6.2.Common Misconceptions
(a) “I’m due for a win” - You cannot predict when you're going to win. All outcomesare random.
(b) “I always win with my lucky charm and pre-game ritual” - Although they might be fun, charms and rituals don’t affect your chances of winning. All outcomes arerandom.
(c) “The longer I play, the more chance I’ll win” - Time spent has no effect on yourchances of winning. All outcomes are random.
(d) “These games have been rigged” - The Random Number Generator (RNG) usedin all Casihero games is the same code base as the RNG independentlycertified by iTechLabs and Gaming Associates, who confirmed that the RNG usesa well-known algorithm to generate random numbers. The numbers generated by the RNG have passed Marsaglia's "diehard" tests for statistical randomness.iTech Labs and Gaming Associates have found that number sequences areunpredictable, non-repeatable, and uniformly distributed.
6.3. Tips for Safe Gameplay
(a) Avoid gameplay while upset or emotional.
(b) Take frequent breaks during your gameplay sessions.
(c) Avoid gameplay while intoxicated.
(d) Avoid canceling redemptions.
(e) Remember that gameplay is only a form of entertainment, it should not be seenas a source of income or an escape from reality.
(f) Purchase only with money that you can afford to spend.
(g) Set a budget and don’t go over it.
(h) Set a time limit before playing.
(i) Understand how games work before playing and remember that the results arerandom.
(j) Never let gameplay affect your employment, relationships, health or commitments.
6.4.What is Problem Gameplay?
(a) Financial
(i) Cannot pay bills
(ii) Borrowing money to maintain life expenses
(iii) Eviction or loss of home
(iv) Repossession of car and valuables.
(b) Family
(i) Unhappy home environment
(ii) Missing family events and gatherings
(iii) Disconnect and disassociation of family members.
(c) Employment
(i) Missing work
(ii) Reduction in productivity and competence
(iii) Loss of employment.
(d) Health
(i) Anxiety
(ii) Depression
(iii) Isolation
(iv) Increases stress.
(e) Know the Signs
(i) Purchasing beyond one’s means
(ii) Not being able to pay bills due to excess spending
(iii) Staying home from work to play
(iv) Feeling frustrated on days when not playing
(v) A constant need to increase the level of play to reach the same levels of fulfillment and excitement
(vi) Playing in order to escape from the stress of life
(vii) Lying about the amount of money or time that is spent
(viii) Hiding play behavior from significant others
(ix) Putting gameplay above one’s family, friends, or other interests
(x) Lying, borrowing, stealing, or committing fraud to get money to play
(xi) Depressive or even suicidal feelings during or after playing.
Protection of the vulnerable
Make sure that the decision to play on our Platform is your own personal choice and responsibility.
We do not recommend playing on our Platform if you:
are being treated or are in recovery for an addiction/dependency
are under the influence of alcohol or any other substance
are currently experiencing financial difficulty or a traumatic life event
do not understand how to play the Games
have any mental health concerns, cognitive impairment or brain injury.
Protection of Minors
Casihero has identity checks in place to mitigate and prevent the risk of underage gameplay on our Platform.
If you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our Platform by using one of the below services:
Netnanny.com - filtering software that protects children from inappropriate web content.
Cybersitter.com - filtering software that allows parents to add their own sites to block.